Cusm: We have tried to come up with settlement to agree but now this email that you sent. You said we don’t have the right to be mad, after accusing us as cheaters, scam and involving our daughter. If you are not insensitive, not US.
May I inform you that we did not make any profit on your cabinets since we quoted it in a special price. You even posted it in your blog that we gave you the lowest price for your kitchen cabinet. We may have change some materials but our intention is to make it look nice and it is not cheap either and not to make money.
We have a company policy, if our Client is not happy with our product, we will give full refund and pull out what we supplied. At least you can have a chance to replace your cabinet s with what you wanted.
Just advice us when to deposit the P 171,320 and the schedule of pull out.
Mel
Nicole: So, you've just admitted that the material was changed on purpose and that it wasn't a mistake as Tita Cindy first claimed.
What else is there to assume especially if you keep repeating it's just the cabinet doors that has MDF (and it's been proven that it's not just the doors)? If it were really a mistake, you'd be clueless as you'd think nothing has MDF and wouldn't know which part has MDF.
When something is not part of the agreement amd the client is not informed, what would anyone normally think? Especially when you've WILLFULLY AND PURPOSELY changed it to cheaper and less durable materials? Anyone would naturally think they've been cheated and scammed.
I told you from the beginning no MDF. Then you're going to twist this into something that was supposed to be good? You're kidding, right?
We never asked for a discount, so if you're claiming you didn't make money, that was on you, not us.
Here's a quote I read yesterday that I thought timely and apt:
"Sometimes people pretend you're a bad person so they don't feel guilty about the bad things they did to you."
I told my family about the refund and pull out you're offering. You know what they said? "How rude!"
Again, how you're trying to twist this as though changing almost everything to MDF was out of the goodness of your heart is amazing. I am being extremely sarcastic in case you missed it.
Fine, don't give us a refund. That way I can forever think you owe us.
Lastly, as to your company policy, you first offered to refund the down payment in exchange for the doors. I suggested that we be given the difference given that 70% is MDF which you completely disregarded, and now you're insisting on complete pullout and refund. So on top of everything else, you're also mean-spirited. You're such a great example of honesty, accountability, and responsibility.
My mind is really blown on how you disregarded signed contracts (isn't that breach of contract?), and then claim it was for the greater good. Is that what you do to all your customers? If it was done to you, would you be happy? And then you're mad at me? This is so incredibly absurd!
Cusm: Because at first you didn't want the Php 48,320 which is why we offered the full payment refund and pull out. If a refund of Php 70,000 is okay with you then we won't pull out the cabinets. Please advise when we can make the deposit.
Nicole: That was because you said 48,320 for the doors. But it's not just the doors, is it?
We'll settle for Php 60,000 and up to you if and when to deposit.
Cusm: Will deposit Php 60,000 on Monday. I'll email the deposit slip once done.
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They really have nerves of steel, don't they?
I've since come to the conclusion that the low rate they gave wasn't due to a discount, but because the material they used was cheap to begin with.
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