It doesn't look like the experiment is going well.
Before they delivered the bookshelf last Tuesday, the supplier approached me to explain why they were a month late and ask if we could add Php 500 to the delivery fee since they used automotive paint for the shelves (duco finish).
I countered that we shouldn't pay more since we didn't ask for the more expensive duco finish and they never consulted us whether we were amenable to the change in plans. (Originally, they were supposed to do the "paint and sand" technique to achieve a smooth finish.)
In my head though I was considering giving the extra Php 500 if I liked the cabinets. But all charitable thoughts flew out the window when I saw what they delivered to the house! Instead, I ended up asking a lot of questions:
1. What is your definition of smooth?
2. Where in the drawing can you find the curved design on the cabinet doors?
3. This is what you give to expats? (As mentioned in a previous post, some of the expatriates at work have ordered from them.)
4. Is this your version of duco finish?
5. What's with all the cracks and gray streaks?
6. Where are the drawer pulls located versus the agreed design?
7. How did you conclude that this was okay for delivery?
Needless to say I sent the entire lot back. The thing is, I know the supplier personally so when they asked for a second chance, I agreed. But I told them that if they cannot make the new version up to snuff, then we will be asking for a refund.
In the meantime, the search for the built-in cabinet supplier continues.