20 September 2018

Contractor Threatens Libel

Remember the roof the flew off? In that post, I mentioned that I was waiting for Reach Out and Build (ROaB) to get back to me. It turns out, they did reply through email. Here's what they had to say:

Note how they omitted the most important part in defining the word libel: that the statements must be FALSE. They already know everything in the blog posts as I sent them numerous text and emails complete with pictures. I based my posts on my correspondence with them, so there's actually more information in my emails to them than there are in the blog posts.

Here's my response:

Yes, folks - this is the kind of people you'll be dealing with if you hire them. Most companies when faced with complaints will attempt to rectify the situation and try to make amends. ROaB will cry libel if they don't like what you have to say.

The thing is, if they had done a good job to begin with, they would have gotten a different review. I was talking to another contractor who inspected the carport yesterday, and she told me that had ROaB used flat bars, the roof would have lasted at least two years. But only two since the polycarbonate they used is the really thin and cheap type which gets brittle easily.

They have since taken off the option to write a review on their Facebook page, but this incident has since made me wonder. All those who post reviews about restaurants, wedding coordinators, etc., where they had a terrible experience and they name the person who made them miserable, did the ones they complain about file a libel case against them? Earl and I think though, that is the contractor's way of getting out of their responsibility.

Can you imagine if the wind had blown the roof in another direction and hit a house, a passing car, or worse - a person out on the street?

15 September 2018

The Roof Flew Off


So, it's just typhoon signal number one in our area and at around 6 AM, this happened:

Good thing the portion that came off landed in our garden and not the neighbor's lot. I called the village manager, Engr. Rommel, and they picked it up right away before someone got hurt or another house got damaged.

Engr. Rommel came over with a few other people who checked the roof. The contractor (Reach Out and Build Inc.) didn't place flat bars when they installed the polycarbonate, thus it flew off easily.

I've already texted said contractor and sent photos, but they have yet to reply.

08 September 2018

Warning: Do NOT Buy an Electrolux Washing Machine!!!

We bought their 10kg inverter model (EWF 14023) end of August 2017 and started using it mid September 2017.  Less than seven months later, it started leaking oil and ruined some of our clothes (we could not get rid of the black oil stains).  They fixed it and provided a replacement machine (but only after I got mad and demanded one).

Now, three months after they repaired it, the drum has stopped moving.

Their service guy came to the house over a week ago (August 29) and informed me that the inverter board needs to be replaced.  He said someone will call the next day to give an update.   No one called.  I’ve been calling them for the past week, and they’re always promising that someone will call to give an update and no one ever does (they’ve promised to call four times now).

There are no available parts for a supposedly new model.  We have to wait a month. ONE MONTH. And they’re just guessing at this point as to when the part will be available. In the meantime, we’re left hanging as they have yet to get approval to lend us another service unit.

Years ago, we had a Whirlpool washing machine that also had an electronic board, but it took two or three years before it went kaput.  On the other hand, my mother’s Whirlpool with manual dials is still working to this day and it’s more than 25 years old.

The lesson I’ve learned from this, is that the next time we’re buying a washing machine, we’ll stick to Whirlpool with manual dials.  Though the Electrolux repair guy said to buy either Speed Queen or Maytag.

Lastly, a few people have told me that their Electrolux washing machine only lasted 4-6 years.  For one of them, the third time it needed to be repaired, it cost so much money that they ended up buying a new washing machine instead.

Electrolux, moving forward, just stick to vacuum cleaners please.

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