Custom Made Furniture: Woods Innovation Center

Why did we choose them instead of the options listed in the previous post? We didn't. Remember the last renovation update where our contractor had a different idea of what "finished" means? Well, I spoke with Dawn, the manager, to basically tell her the same thing as I still could not believe Choi's version of "finished." Then, a few minutes after we ended our phone call, she sent me this text message:

"Hi Nicole, just out of honesty & I can feel your frustration which I really understand as your contractor, you might have an alternative supplier to supply all your furniture? We can give all the furniture details for free, this is what you'll need to have custom made furniture.

I'm just filled with concern (and fear in terms of your quality standards & level of expectation) if we don't deliver exactly the way you like. Just an option, you don't need to get it from us, we can just take care of the pending & repair works. I can even give you directly the contact of our furniture fabricator & you can get it at 15-20% less across all costs (that's our mark-up)."

My reply? "My expectations aren't high. I just want that when someone says finished, it actually is. Is that too much that you want to give up already?" She then proceeded to send me the contact details of their furniture supplier along with the rates that were given directly to them.

At first, I still wanted to order the furniture through Reach Out and Build Inc, but why force the issue when they clearly do not want to do it?

I didn't bother with their offer of getting furniture details from them. Because despite giving them the specifications at least thrice, they still measured the queen bed at 59 inches wide. The measurements I sent were for a 60 inch wide mattress, so obviously, the bed won't fit. And that's just one of the many examples of how they didn't read most of the instructions I sent (a sample can be found in the last post).

It should be noted that I didn't even yell or get mad the entire time we were talking. I also have never met Dawn - all correspondence is via email or text message. I'm now baffled as to how they can claim to build a house. Doesn't that entail a lot of instructions to which they seem allergic to?

ITEM	DESCRIPTION		UNIT PRICE	TOTAL PRICE
3 SEATER SOFA	Materials: solid mahogany wood (sundry) for frame, Uratex foam (blue) for cushion     Size: 85 cm (d) x 190 cm (w) x 90 cm (h)	1 pc	18,000 (fabric not included)	18,000
CABINET	Materials: marine plywood in duco finish, combination with solid wood   Size: 46cm (d) x 286 (w) x 206 cm (h)	1 set	38,000	38,000
BUNK BED	Materials: pine wood     Size: 36” x 75” standard single	1 set	12,000	12,000
BEDFRAME	Materials: solid mahogany wood, combination with marine plywood     Size: queen 60” x 75”	1 set	17,000	17,000
SHOE CABINET	Materials: marine plywood combination with solid wood - 4 doors and 2 drawers     Size: 34cm (d) x125cm (w) x 100cm (h)	1 set	15,000	15,000
SIDE TABLE	Materials: solid mahogany wood     Size: 40 cm (d) x 45 cm (w) x 55 cm (h)	2 pcs	4,000	8,000
MEDICINE CABINET (master’s)	Materials: marine plywood     Size: 15 cm (d) x 40 cm (w) x 50 cm (h)	1 pc	5,000	5,000
MEDICINE CABINET (ground floor)	Materials: marine plywood     Size: 14cm (d) x 40 cm (w) x 30 cm (h)	1 pc	5,000	5,000
MIRROR FRAME (ground floor)	Materials: mahogany wood - 4” wood frame   Size: 95cm (w) x 183 cm (h)	1pc	8,500	8,500
MIRROR FRAME (master’s)	Materials: mahogany wood     Size: 55 cm x 60 cm (w) x 155 cm (h)	1 pc	6,500	6,500
Subtotal				Php 133,000
Delivery charge (including ocular fee)				Php 3,500
TOTAL				Php 136,500

On the bright side, we'll get to save almost Php 29,000 with this setup.