Date: Tue, Apr 27, 2010 at 10:47 AM
Cc: Earl, AVIDA Desiree
Hi Ms. Nicole,
Please be advised that your house and lot unit will be ready for inspection and turnover on the 30th of April.
As part of our turnover requirement on bank financing, the latter should issue your loan release prior to the turnover of your unit.
Kindly advise your bank to proceed with the loan release so we can finalize this week’s turnover.
Thank you and our apologies for all the inconvenience.
Customer Care Dept.
Avida Land Corp
Date: Tue, Apr 27, 2010 at 2:35 PM
To: AVIDA Ellen
Cc: Earl, AVIDA Desiree, Stephen, AVIDA Ferdie, AVIDA Noel
I just talked to the contractor and he advised that the house is still green and he has no instruction about it being painted blue.
Is that house going to fall down the moment we move in? You can't tell me it's a quality checked house since you guys couldn't even follow the color stated on the contract. I really fear for this house since you've now rushed things and even the simplest note could not be followed.
Allow me to quote Noel's email last week:
"I have been monitoring updates given to me by Ellen on a daily basis regarding your account since she is my account manager for Avida..."
We already informed you last Monday that the house is the wrong color. Has Avida done anything to resolve this? No. You are obviously not paying attention - otherwise that house would have never been green to begin with.
"...I am handling your account now personally and make sure things will move as what you have expected."
We expect that by now, the house has painted the correct shade of blue. Green is not, and will never be, blue.
I don't think you have any idea just how ANGRY I am at the moment.
Date: Tue, Apr 27, 2010 at 4:01 PM
To: Nicole, AVIDA Ellen
Cc: AVIDA Desiree, Stephen, AVIDA Ferdie, AVIDA Noel
Dear Noel and Ellen,
You tried to call Nicole this afternoon but she cannot talk to you right now. If there is anything that you would like to relay, kindly contact Atty. Stephen. Please DO NOT contact us. All communication must be coursed through him.
Avida, what were you thinking? You'll turnover a green and haphazardly made house?
You think that at this point, another apology will do? For all the pain, misery and depression we've gone through this past year just waiting for this house, NO.
And again, if you tell me that the house was done with quality work, please save your breath. Everyone I've talked to yesterday have the same reaction - they're all asking if the house will fall apart the minute we move in.
This country is known for the "pweda na" mentality. Basically, it means that if a dress you're sewing is supposed to have two pockets as per the design but you're too lazily OR YOU'RE IN A HURRY, then you'll just make it with one pocket and pass it off as "good enough".
And another thing, the contractor told me yesterday that the quality control people will be checking the house today. How can you schedule the turnover BEFORE knowing if there's anything wrong with the house? Aren't you supposed to get the "all clear" report first before giving the go signal that the house is fit to live in?
Avida, whatever you tell us from this point, we will have trouble believing you. The past few months have proved that you'll say anything to make yourselves look good. EMPTY WORDS. EMPTY PROMISES.