Warning: Do NOT Buy an Electrolux Washing Machine!!!

We bought their 10kg inverter model (EWF 14023) end of August 2017 and started using it mid September 2017.  Less than seven months later, it started leaking oil and ruined some of our clothes (we could not get rid of the black oil stains).  They fixed it and provided a replacement machine (but only after I got mad and demanded one).

Now, three months after they repaired it, the drum has stopped moving.

Their service guy came to the house over a week ago (August 29) and informed me that the inverter board needs to be replaced.  He said someone will call the next day to give an update.   No one called.  I’ve been calling them for the past week, and they’re always promising that someone will call to give an update and no one ever does (they’ve promised to call four times now).

There are no available parts for a supposedly new model.  We have to wait a month. ONE MONTH. And they’re just guessing at this point as to when the part will be available. In the meantime, we’re left hanging as they have yet to get approval to lend us another service unit.

Years ago, we had a Whirlpool washing machine that also had an electronic board, but it took two or three years before it went kaput.  On the other hand, my mother’s Whirlpool with manual dials is still working to this day and it’s more than 25 years old.

The lesson I’ve learned from this, is that the next time we’re buying a washing machine, we’ll stick to Whirlpool with manual dials.  Though the Electrolux repair guy said to buy either Speed Queen or Maytag.

Lastly, a few people have told me that their Electrolux washing machine only lasted 4-6 years.  For one of them, the third time it needed to be repaired, it cost so much money that they ended up buying a new washing machine instead.

Electrolux, moving forward, just stick to vacuum cleaners please.